FAQ2020-01-23T23:02:01+11:00

F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

How often do you release prints?2020-01-23T22:57:26+11:00

I try to release artwork as much as possible, however sometime life does get in the way.  Best way to keep up to date with everything including new prints, exhibitions etc. is to follow me on social media. Instagram and Facebook accounts accounts are @justinleescreative. Links are at the bottom of the page as well.

Do you ship internationally?2020-01-23T22:19:29+11:00

For sure! I can definitely ship overseas.  I use DHL for all international orders. Unfortunately I can not ship framed prints overseas due to their size.

How long will it take for my order to arrive?2020-01-23T22:16:05+11:00

Prints can take up to 3 working days to be printed and sent. Framed prints will take longer depending the work load of the framer I use here in Newcastle. You will be notified by email on the time frame once I have spoken with my framer.

If you need something urgently, or, If you have any questions about your order, don’t hesitate to contact me at justin@justinlees.com.au

What if I get my art print and I don’t like it?2020-01-22T13:03:04+11:00

I want people to enjoy their purchase, so if you do change your mind please contact me at justin@justinlees.com.au to arrange a credit or an exchange on any purchase you make online within 7 days of receiving your order. No questions asked. (Australian residents only).

 

What if my art print is damaged in transit?2020-01-22T12:59:17+11:00

In the unlikely event your art print is damaged in transit, I will replace it for for free. I strive to have every item packaged as to cause no damage whatsoever.

Am I able to pick up my order?2020-01-22T12:55:39+11:00

For sure, please email me at justin@justinlees.com.au and we can arrange a time for you to pick it up.

Will my framed print arrive safely?2020-01-22T12:50:04+11:00

I strive to have all my prints and framed works arrive in prefect condition. If for some reason there is a breakage, we will replace it for you.

I have a store, can I stock your art or photography?2020-01-22T12:40:59+11:00

I would love to hear from you. I’m always on the lookout for stores to stock. All wholesale enquiries please contact justin@justinlees.com.au

 

 

Can you do custom prints or commission pieces2020-01-22T12:35:04+11:00

If you have a design or commission enquiry, please feel free to email justin@justinlees.com.au

How long can I store my art print in the tube?2020-01-22T12:33:02+11:00

I recommend framing your print as soon as possible. If you are unable to frame your print straight away, I would recommend you to take your print out of the tube using clean hands and store it flat in a dry place. No returns or exchanges can be made on products that exceed the 14 day returns policy.